Last Updated: Dec 1st 2025
At Richmond Heart Care, we are committed to providing an accessible and inclusive environment for all patients, visitors, and staff. We strive to ensure that everyone — regardless of ability, mobility, language, or communication needs — can access our services comfortably, safely, and respectfully.
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1. Physical Accessibility
Our clinic has been designed to meet accessibility needs wherever possible:
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The office is wheelchair accessible, including building entryways and hallways.
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Accessible washroom facilities are available within the building.
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Examination rooms and waiting areas provide sufficient space for mobility aids such as walkers and wheelchairs.
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Adjustable exam tables and blood pressure cuffs are available to accommodate different needs.
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Staff are available to assist with doors, mobility, or other access needs upon request.​
2. Communication Accessibility
We aim to make communication clear and accessible for everyone:
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Staff are trained to communicate respectfully and to accommodate patients with hearing, vision, or speech difficulties.
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We can provide written materials in large font or simplified formats upon request.
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Patients are welcome to bring an interpreter, support person, or assistive communication device to their appointments.
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Phone and online booking options are available for convenience.​
3. Website Accessibility
Our website is designed with accessibility in mind and is continually being improved to meet or exceed WCAG 2.1 (Web Content Accessibility Guidelines) standards.
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Text is presented with high contrast for readability.
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Images include alternative text descriptions.
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Navigation is structured for compatibility with screen readers.
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Forms are designed to be accessible on mobile and desktop devices.
If you experience any difficulty accessing our website or online forms, please contact us so that we can assist you directly.
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4. Feedback and Requests
We welcome feedback about accessibility and inclusion. If you have suggestions, encounter barriers, or need additional assistance, please contact us so we can make appropriate arrangements.
Accessibility Contact:
Richmond Heart Care
Phone: 604 332 0070
We review all accessibility feedback carefully and use it to improve our environment and services.
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5. Commitment to Continuous Improvement
Accessibility is an ongoing process, and Richmond Heart Care is committed to reviewing and improving our facilities, technology, and practices regularly to ensure equitable access for all.